shipping policy

United States

  • Standard: 8-12 business days ($3.94 USD or free for orders over $70 / £55)
  • Fast: 5-8 business days ($9.87 USD)

Canada

  • Standard: 9-14 business days ($5.87 USD or free for orders over $70 / £55)
  • Fast: 8-10 business days ($14.86 USD)

Australia

  • Standard: 6-12 business days ($5.97 USD or free for orders over $70 / £55)

United Kingdom

  • Standard: 6-12 business days ($4.88 USD or free for orders over $70 / £55)
  • Fast: 4-7 business days ($8.74 USD)

New Zealand

  • Standard: 8-12 business days ($5.94 USD or free for orders over $70 / £55)

Rest of the World

  • Standard: 8-16 business days ($6.97 USD or free for orders over $70 / £55)

  • Please note: Orders shipped to remote areas, including but not limited to remote regions in the USA (such as Alaska), Iceland, Saudi Arabia, Bangladesh, Malta, Chile, Georgia, Bahrain, Jordan, Kuwait, Qatar, Cape Verde, and similar locations, will still incur shipping charges, even if your order exceeds the $70 / £55 threshold.

  • Delivery times may vary for countries not specifically listed above. For more details, select your country during checkout.

 

When will my order ship?

We aim to dispatch all orders within 1-3 business days. Once shipped, the standard shipping times above will apply.

 

How do I track my order?

Once your order ships, we’ll send you an email with a tracking number. Please note, it can take 24-48 hours for the tracking to update. You can track it here.

 

Need help?

If your tracking hasn’t updated in a while, it’s likely just a small delay with the courier, and your order should still arrive within the expected time frame.

If it’s taking longer than expected or you have any questions, feel free to contact us at helpnovera@gmail.com.

  • Please double-check your order before it ships. Once it’s on its way, we can’t stop or cancel it. If you change your mind when it arrives, no worries — our 30-day return policy has you covered.